top of page
Pet Pals icon of Virginia

MAKIN' FRIENDS SINCE 2003

Your pet’s new best pals

Enjoy peace of mind knowing our dedicated team of pet professionals will keep your pals happy, healthy and cared for when you can’t be there. We treat every pet like family — and that’s our paw-mise!

Pet Pals team walking a dog

OUR MISSION

We’re here to help your pets live their best lives, even on your busiest days. 

Our goal is to keep your pets feeling as important, happy and comfortable as they are when you’re home. Avoiding stress, sickness and loneliness are our top priorities! 

Pet Pals icon of a dog

& I'M FRANCY!

Jessica the founder of Pet Pals on a mountain with dog

Hi, I’m Jessica!

FOUNDER OF PET PALS

Originally from Texas, I relocated to Roanoke after making my way through Dallas, Cincinnati and Philadelphia working in office management. My husband’s job moved us to this beautiful town nestled in the Blue Ridge Mountains that I’ve absolutely fallen in love with and now call home with my family of four and two pets. 

​

Not long after landing in Roanoke, Pet Pals was born. I went into this business because I love animals and love to travel — but didn’t love the stress of leaving my pets behind.

​

I started Pet Pals as a one-woman show. After having kids, I realized I needed a reliable team to balance family life with running a thriving business. Today, I’m proud to say I’d trust any member of my team to come to my home and take care of my pets while I’m away!

​

In 2025, we’re celebrating 22 years in business. While we’re thrilled with our success, we’re always striving to improve and set the standard as Roanoke’s premier dog walking and pet sitting company. We’d love to welcome you to our family!

Time to Pet Logo
Certified Professional Pet Sitters logo
Pet Sitters International logo
petpals_web-14.jpg

Our values

COMFORT

We believe pets thrive when they’re in the comfort of their own home. That’s why we’re dedicated to providing them with the best care, right where they feel safest.

Pet Pals icon of the Roanoke star

COMPASSION

As pet owners ourselves, we’re in this business because we truly care about animals. We’ll make sure your pals feel safe, happy and cared for!

Pet Pals icon of the Roanoke star

COMMUNITY

We’re proud to be part of the Roanoke community and believe in giving back. For every Pet Pals service booked, we donate a meal to an animal in need.

Pet Pals icon of the Roanoke star
petpals_brandpatterns_mountains_small_edited.jpg
Pet Pals icon of Virginia

SERVICE AREAS

Pet care in Roanoke, VA 

We proudly serve the Roanoke area & the surrounding neighborhoods listed.

  • DOWNTOWN ROANOKE

  • ROANOKE COUNTY

  • OLD SOUTHWEST

  • WASENA

  • GRANDIN COURT

  • RALEIGH COURT

  • SOUTH ROANOKE

  • CAVE SPRING

  • HIDDEN VALLEY

  • HUNTING HILLS

  • PENN FOREST

  • OAK GROVE

  • CLEAR BROOK

  • SALEM

  • BONSACK

  • DALEVILLE

Pet Pals icon of a cat
Pet Pals icon of a dog

Meet the Pet Pals team

petpals_brandpatterns_collars_full-color.jpg
Pet Pals icon of the Roanoke star
Pet Pals icon of the Roanoke star
Pet Pals icon of the Roanoke star
Pet Pals icon of the Roanoke star
Pet Pals icon of the Roanoke star

“I've been using Pet Pals service for years!”

“I have been working with Pet Pals for years and have always been so happy with the service. I love that I can go out of town and feel 100% secure that my fur babies are safe, happy and taken care of. The fact that they send pictures and updates multiple times a day also gives me visual and written confirmation that all is well at home. Highly recommend.”

KELLY T.

Google review

YOU'RE IN GOOD PAWS

You’ve got a friend in us

You want the best for your pals, and that’s where we come in! No matter which service you book, you can expect dependable, loving care with us by your pal’s side. We’re more than just caregivers — we’re your pet’s new paw-tner in care and play!

bottom of page